Product safety and recall of goods

A product recall happens when an item is found to be unsafe or faulty and needs to be removed from sale. This could be due to risks to health or safety, such as electrical faults, contamination, or incorrect labelling. Recalls are issued to protect consumers and may lead to a refund, a replacement, or a repair. 

There are several trusted sources where you can check for recalls in Scotland:

The Office for Product Safety Standards (OPSS) operates a UK-wide public database of recalled goods, and shares safety alerts. Consumer Scotland works in partnership with OPSS to ensure consumers in Scotland can access the database. 

Public sector body for Scotland responsible for food safety, food standards, nutrition, food labelling and meat inspection in Scotland.

The UK's electrical safety experts dedicated to reducing the number of injuries and deaths caused by electricity across the UK.

An executive agency, sponsored by the UK Government's Department for Transport, which monitors whether a manufacturer has recalled a vehicle, part or accessory.

UK Government agency that provides alerts, recalls and safety information on drugs and medical devices.

If you are a consumer who is experiencing issues with a product that you think is unsafe and could harm people, you should report your concerns and seek advice from Advice Direct Scotland by calling 0808 800 9060 or via live chat or email using the link below: