Publications

Showing 1-10 of 277 results for

• Consumer Welfare Report

  Consumer Scotland's first statutory Consumer Welfare Report into how well the interests of consumers are being served in Scotland, where harm is being caused and the nature and extent of that harm.

  Last updated 05 Oct 2026

• Consumer Scotland Performance Framework

  Consumer Scotland's Performance Framework through which we measure our influence and impact. The document is available in both PDF and HTML formats.

  Last updated 02 Oct 2026

• Connected consumers: Making telecommunications markets work for consumers in Scotland

  Consumer Scotland report on equitable access to broadband and mobile telecommunications services in Scotland to allow all consumers to take up opportunities to work, connect and contribute to society. This document is available in PDF and HTML format.

  Last updated 26 Sept 2026

• Investigation launch: Consumer advice and information in the age of AI

  Consumer Scotland investigation launch into the benefits and risks for consumers in Scotland of using generative artificial intelligence tools (AI) to seek information and advice, pursue complaints or engage with organisations. PDF and HTML versions are available.

  Last updated 22 Sept 2026

• Consumer research on water charges

  Research by IPSOS, commissioned by Consumer Scotland, as part of a regulatory process to decide future water charges in Scotland. These documents cover three phases of research.

  Last updated 11 Sept 2026

• UK Government consultation: Reforming Consumer Protection for Home Upgrade Schemes

  Consumer Scotland response to a UK Government consultation on reforming consumer protection for home upgrade schemes to support delivery of the Warm Homes Plan.

  Last updated 11 Sept 2026

• Regulation of Legal Services (Scotland) Act 2025

  Collection of responses to the Scottish Government on the commencement of provisions of the Regulation of Legal Services (Scotland) Act 2025.

  Last updated 09 Sept 2026

• Improving outcomes for consumers in Scotland living in or at risk of fuel poverty

  A Consumer Scotland report into improving outcomes for consumers in Scotland living in or at risk of fuel poverty. This report is available in PDF and HTML formats.

  Last updated 08 Sept 2026

• Strategic Review of Charges Draft Determination consultation response

  Consumer Scotland response to the Strategic Review of Charges Draft Determination consultation from the Water Industry Commission for Scotland. This document is available in PDF and HTML formats.

  Last updated 03 Sept 2026

• Ofgem consultation: Energy consumer outcomes proposed implementation

  Consumer Scotland response to an Ofgem consultation on proposed options to implement an outcomes-based approach to regulating energy bills.

  Last updated 27 Aug 2026