Consumer Scotland investigation launch into the benefits and risks for consumers in Scotland of using generative artificial intelligence tools (AI) to seek information and advice, pursue complaints or engage with organisations. PDF and HTML versions are available.
Last updated 22 Sept 2026The findings of Consumer Scotland's statutory investigation into consumer challenges in Scotland's used car sector. The documents are currently available in PDF format. Accessible HTML versions will be made available in due course.
Last updated 18 Jun 2026Consumer Scotland has launched an investigation into the second-hand car market. To hear more or provide your views, please get in touch with us via email: usedcarinvestigation@consumer.scot
Last updated 28 Oct 2025Consumer Scotland investigation report into consumer protections in the insulation and low-carbon home heating sector. We have also published an interactive map of Scotland highlighting fuel poverty and heating demand in different areas of the country.
Last updated 10 Jun 2025Consumer Scotland has launched an investigation into consumer protection frameworks in the market for low carbon technologies and energy efficiency measures. This investigation has now concluded and the findings can be found on our website.
Last updated 24 Jul 2024