A Consumer Scotland report on the affordability of water and sewerage charges and the outlook for water poverty in Scotland. This document is available in both PDF and HTML formats.
Last updated 19 Dec 2025Consumer Scotland report examining how complaints data is publicly reported and used across a range of sectors. This report is available in PDF and HTML formats.
Last updated 15 Dec 2025Findings from follow-up research conducted by Ipsos on behalf of Consumer Scotland, revisiting participants from a previous study, ‘Climate Change, Water, and Scotland’s Future’. This report is available in HTML and PDF formats.
Last updated 19 Nov 2025Consumer Scotland's Work Programme 2025-2026 which sets out our priorities for the coming year. We have also published a summary of responses to our public consultation on the draft work programme. Documents are available in both PDF and HTML formats.
Last updated 27 Mar 2025Consumer Scotland's Draft Work Programme 2025-2026 setting out our priorities for the coming year. This document is available in both PDF and HTML formats.
Last updated 21 Jan 2025A Consumer Scotland report on affordability of water and sewerage charges. This document is available in both PDF and HTML formats.
Last updated 28 Oct 2024A Consumer Scotland research report on consumer perceptions of and engagement with the transition to net zero. This document is available in both PDF and HTML formats.
Last updated 28 Sept 2024A report summarising the key challenges facing consumers in Scotland in 2024 and beyond. This document is available in both PDF and HTML versions.
Last updated 03 Sept 2024Consumer Scotland research run by Ipsos to understand the views of domestic consumers on how water, wastewater and drainage services should be adapted to mitigate the impacts of climate change. We have also published two Consumer Scotland summary briefings.
Last updated 17 May 2024Consumer Scotland Work Programme 2024-2025 setting out our priorities. We have also published the responses to our public consultation on the draft work programme. Both documents are available in PDF and HTML formats.
Last updated 27 Mar 2024