Publications

Showing 1-10 of 21 results for filtered by Reports and Post

• Consumer Welfare Report

  Consumer Scotland's first statutory Consumer Welfare Report into how well the interests of consumers are being served in Scotland, where harm is being caused and the nature and extent of that harm.

  Last updated 05 Oct 2026

• An equitable postal service for the islands

  Consumer Scotland research into the experience of users of post and parcel services in Scottish island communities. This document is available in both PDF and HTML versions.

  Last updated 14 Jul 2026

• Driving greener deliveries: Decarbonisation of postal services in Scotland

  A Consumer Scotland report on how to reduce emissions in postal services in Scotland. This document is available in both PDF and HTML formats.

  Last updated 26 Jan 2026

• Post and low-income rural consumers

  A research report by Thinks Insight and Strategy on the impact proposed reforms to the Universal Service Obligation by Royal Mail will have on low-income rural consumers. This report is available in HTML and PDF formats.

  Last updated 10 Apr 2025

• Affordability of postal services

  A Consumer Scotland background paper on the affordability of postal services. This paper is available in HTML and PDF formats.

  Last updated 10 Apr 2025

• Ofcom consultation on the review of the universal postal service

  A Consumer Scotland response and supporting data tables to Ofcom's consultation on the review of the universal postal service. This response is available in HTML and PDF formats.

  Last updated 10 Apr 2025

• Consumer Scotland Work Programme 2025-2026

  Consumer Scotland's Work Programme 2025-2026 which sets out our priorities for the coming year. We have also published a summary of responses to our public consultation on the draft work programme. Documents are available in both PDF and HTML formats.

  Last updated 27 Mar 2025

• Draft Work Programme 2025-2026

  Consumer Scotland's Draft Work Programme 2025-2026 setting out our priorities for the coming year. This document is available in both PDF and HTML formats.

  Last updated 21 Jan 2025

• Consumer perceptions of and engagement with the transition to net zero

  A Consumer Scotland research report on consumer perceptions of and engagement with the transition to net zero. This document is available in both PDF and HTML formats.

  Last updated 28 Sept 2024

• Consumer Outlook 2024/2025

  A report summarising the key challenges facing consumers in Scotland in 2024 and beyond. This document is available in both PDF and HTML versions.

  Last updated 03 Sept 2024