Publications

Showing 1-10 of 29 results for filtered by Reports and Consumer markets

• Consumer Welfare Report

  Consumer Scotland's first statutory Consumer Welfare Report into how well the interests of consumers are being served in Scotland, where harm is being caused and the nature and extent of that harm.

  Last updated 05 Oct 2026

• Connected consumers: Making telecommunications markets work for consumers in Scotland

  Consumer Scotland report on equitable access to broadband and mobile telecommunications services in Scotland to allow all consumers to take up opportunities to work, connect and contribute to society. This document is available in PDF and HTML format.

  Last updated 26 Sept 2026

• A Fairer Rental Market: Life in Scotland’s social rented sector

  A policy report and survey analysis on experiences of consumers renting from councils and housing associations in Scotland. These documents are available in PDF and HTML formats.

  Last updated 24 Mar 2026

• Circular economy behaviours in Scotland: Recycling, repair and disposal

  Consumer Scotland research into the the key factors affecting consumer willingness and ability to engage in specific circular economy measures such as recycling and repair. This document is available in PDF and HTML formats.

  Last updated 17 Mar 2026

• Disabled consumers living in rural Scotland

  A Consumer Scotland report into disabled consumers living in rural Scotland including their experiences of transport, health and social care and leisure.

  Last updated 19 Jan 2026

• Customer complaints - a comparison of published data across UK communication, energy, financial services and water sectors

  Consumer Scotland report examining how complaints data is publicly reported and used across a range of sectors. This report is available in PDF and HTML formats.

  Last updated 15 Dec 2025

• Consumer Welfare Report scoping report

  A report outlining Consumer Scotland’s approach to producing a statutory Consumer Welfare Report in 2026. This document is available in both PDF and HTML formats.

  Last updated 10 Dec 2025

• A Fairer Rental Market: Exercising tenancy rights in Scotland’s private rented sector

  Consumer Scotland report, and supporting research conducted by Thinks Insight & Strategy, highlighting the challenges faced by private tenants in Scotland when trying to resolve tenancy issues and recommendations to improve the experiences of tenants.

  Last updated 06 Oct 2025

• Investigation outcome: Converting Scotland’s home heating

  Consumer Scotland investigation report into consumer protections in the insulation and low-carbon home heating sector. We have also published an interactive map of Scotland highlighting fuel poverty and heating demand in different areas of the country.

  Last updated 10 Jun 2025

• A consumer framework for addressing climate change - toolkit for policymakers

  A toolkit for policymakers to understand the consumer issues related to Scotland’s transition to being a country that no longer negatively contributes to global climate change and adapts to the changing climate. This document is available in HTML and PDF formats.

  Last updated 07 May 2025