Publications

Showing 151-160 of 210 results for

• Using Legal Services in Scotland

  A Consumer Scotland briefing for the Scottish Parliament on perceptions and experiences of consumers in Scotland on using legal services. This document is available in both PDF and HTML formats.

  Last updated 19 Jan 2024

• Draft Work Programme 2024-2025

  Consumer Scotland's Draft Work Programme 2024-2025 setting out our priorities for the coming year. We have also published our Investigation Prioritisation Criteria. These documents are available in both PDF and HTML formats.

  Last updated 17 Jan 2024

• Consumer Scotland Performance Framework

  Consumer Scotland Performance Framework, through which we measure our influence and impact. The document is available in both PDF and HTML formats.

  Last updated 19 Dec 2023

• The Universal Postal Service

  Consumer Scotland insight report on the Universal Post Service. The document is available in both PDF and HTML formats.

  Last updated 18 Dec 2023

• The parcels market in Scotland

  Consumer Scotland insight report into the parcels market in Scotland. The document is available in both PDF and HTML formats.

  Last updated 18 Dec 2023

• Consumers in Scotland and the transition to VoIP

  Consumer Scotland analysis of the impact on consumers in Scotland of the switch from traditional landlines to telephone calls over a broadband internet connection. The document is available in both PDF and HTML formats. We have also published a summary report.

  Last updated 11 Dec 2023

• Supporting sustainable water use among Scotland’s consumers

  Consumer Scotland report exploring consumer behaviours and attitudes in relation to household water use, and how consumers may be encouraged to use water more sustainably. The document is available in both PDF and HTML formats.

  Last updated 11 Dec 2023

• Heat Networks regulation: consumer protection consultation

  Consumer Scotland response to the Department for Energy Security and Net Zero and Ofgem Heat Networks regulation: consumer protection consultation. This document is available in both PDF and HTML formats.

  Last updated 05 Dec 2023

• Advice, support and funding needs of private water supply users

  Research commissioned by Consumer Scotland on private water supplies which builds on previous research exploring the challenges and experiences of private water supply users in Scotland.

  Last updated 04 Dec 2023

• Energy Tracker: Insights from Autumn 2023

  A Consumer Scotland briefing on our latest energy affordability tracker designed to help improve understanding of how wider cost of living issues are impacting energy consumers. The document is available in both PDF and HTML formats.

  Last updated 30 Nov 2023