Publications

Showing 1-10 of 34 results for filtered by Reports and Energy

• Consumer Welfare Report

  Consumer Scotland's first statutory Consumer Welfare Report into how well the interests of consumers are being served in Scotland, where harm is being caused and the nature and extent of that harm.

  Last updated 05 Oct 2026

• Improving outcomes for consumers in Scotland living in or at risk of fuel poverty

  A Consumer Scotland report into improving outcomes for consumers in Scotland living in or at risk of fuel poverty. This report is available in PDF and HTML formats.

  Last updated 08 Sept 2026

• Insights from the 2026 Energy Affordability Tracker

  A Consumer Scotland report on our latest energy affordability tracker designed to help improve understanding of how wider cost of living issues are impacting energy consumers. The document is available in both PDF and HTML formats.

  Last updated 27 May 2026

• Heat networks information and guidance for advisers and caseworkers

  A range of information on heat networks including a briefing highlighting the role of Consumer Scotland and other consumer bodies, guidance for advisers and analysis of early complaints data. These documents are available in PDF and HTML formats.

  Last updated 18 Mar 2026

• Customer complaints - a comparison of published data across UK communication, energy, financial services and water sectors

  Consumer Scotland report examining how complaints data is publicly reported and used across a range of sectors. This report is available in PDF and HTML formats.

  Last updated 15 Dec 2025

• Ensuring a just transition for consumers in the GB retail market

  An assessment of the impacts, challenges and opportunities for consumers in Scotland relating to expected changes in the GB energy retail market.

  Last updated 24 Jun 2025

• Investigation outcome: Converting Scotland’s home heating

  Consumer Scotland investigation report into consumer protections in the insulation and low-carbon home heating sector. We have also published an interactive map of Scotland highlighting fuel poverty and heating demand in different areas of the country.

  Last updated 10 Jun 2025

• Insights from the 2025 Energy Affordability Tracker

  A Consumer Scotland briefing on our latest energy affordability tracker to improve understanding of how wider cost of living issues are impacting energy consumers. The document is available in both HTML and PDF formats.

  Last updated 22 May 2025

• Heat in Buildings - supporting the rollout of heat pumps and solar PV in Scotland

  A Consumer Scotland report, and supporting research conducted by Changeworks, which provides evidence to support the rollout of heat pumps and solar PV in Scotland. The report is available in HTML and PDF formats.

  Last updated 15 May 2025

• A consumer framework for addressing climate change - toolkit for policymakers

  A toolkit for policymakers to understand the consumer issues related to Scotland’s transition to being a country that no longer negatively contributes to global climate change and adapts to the changing climate. This document is available in HTML and PDF formats.

  Last updated 07 May 2025