Publications

Showing 1-10 of 25 results for filtered by Reports and Consumer markets

• Disabled consumers living in rural Scotland

  A Consumer Scotland report into disabled consumers living in rural Scotland including their experiences of transport, health and social care and leisure.

  Last updated 19 Jan 2026

• Customer complaints - a comparison of published data across UK communication, energy, financial services and water sectors

  Consumer Scotland report examining how complaints data is publicly reported and used across a range of sectors. This report is available in PDF and HTML formats.

  Last updated 15 Dec 2025

• Consumer Welfare Report scoping report

  A report outlining Consumer Scotland’s approach to producing a statutory Consumer Welfare Report in 2026. This document is available in both PDF and HTML formats.

  Last updated 10 Dec 2025

• A Fairer Rental Market: Exercising tenancy rights in Scotland’s private rented sector

  Consumer Scotland report, and supporting research conducted by Thinks Insight & Strategy, highlighting the challenges faced by private tenants in Scotland when trying to resolve tenancy issues and recommendations to improve the experiences of tenants.

  Last updated 06 Oct 2025

• Investigation outcome: Converting Scotland’s home heating

  Consumer Scotland investigation report into consumer protections in the insulation and low-carbon home heating sector. We have also published an interactive map of Scotland highlighting fuel poverty and heating demand in different areas of the country.

  Last updated 10 Jun 2025

• A consumer framework for addressing climate change - toolkit for policymakers

  A toolkit for policymakers to understand the consumer issues related to Scotland’s transition to being a country that no longer negatively contributes to global climate change and adapts to the changing climate. This document is available in HTML and PDF formats.

  Last updated 07 May 2025

• Briefing on the Regulation of Legal Services (Scotland) Bill - Stage 3

  A Consumer Scotland Briefing for MSPs on the Regulation of Legal Services (Scotland) Bill for stage 3 proceedings. This briefing is available in HTML and PDF formats.

  Last updated 07 May 2025

• Consumer Scotland Briefing on the Housing (Scotland) Bill - Stage 2

  A Consumer Scotland briefing for members of the Local Government, Housing and Planning Committee for the Housing (Scotland) Bill - Stage 2. This document is available in HTML and PDF formats.

  Last updated 28 Apr 2025

• Consumers and the transition to sustainable transport

  A Consumer Scotland briefing on consumer attitudes and motivations and the transition to sustainable transport. This briefing is available in HTML and PDF formats.

  Last updated 08 Apr 2025

• Consumer Scotland Work Programme 2025-2026

  Consumer Scotland's Work Programme 2025-2026 which sets out our priorities for the coming year. We have also published a summary of responses to our public consultation on the draft work programme. Documents are available in both PDF and HTML formats.

  Last updated 27 Mar 2025